Privacy Policy

Eliassen Home & Garden Pleasure gives a lot to your privacy. We therefore only process data that we need for (improving) our services and we handle the information we have collected about you and your use of our services. We never make your data available to third parties for commercial purposes.

This privacy policy applies to the use of the website and the services provided by Eliassen Home & Garden Pleasure. The starting date for the validity of these conditions is 22/05/2018, with the publication of a new version the validity of all previous versions expires. This Privacy Policy describes what information about you is collected by us, where this data is used for and with whom and under what conditions this data can possibly be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide us.


If you have any questions about our privacy policy, please contact our privacy contact person, you will find the contact details at the end of our privacy policy.

About the data processing

Below you can read how we process your data, where we save it, which
security techniques we use and for whom the data are transparent.

Webshop software

LightSpeed
Our webshop has been developed with software from Lightspeed. Personal data that you make available to us for the benefit of our services will be shared with this party. Lightspeed has access to your data to provide us (technical) support, they will never use your data for any other purpose.
Lightspeed is obliged, on the basis of the agreement that we have concluded with them, to make suitable arrangements
take security measures. These security measures consist of the application of SSL encryption and a strong password policy. Lightspeed uses cookies to collect technical information regarding your use of the software, no personal data is collected and / or stored.
Lightspeed reserves the right to share collected data within its own concern in order to further improve the service.

E-mail and mailing lists

Lightspeed
We send our newsletters and transactional e-mails with the aid of our web shop software 'Lightspeed'. All confirmation emails you receive from our website and web forms are sent via the Lightspeed servers. Lightspeed will never use your name and e-mail address for your own purposes. At the bottom of every e-mail sent automatically via our website you will see the 'unsubscribe' link. If you click here you will no longer receive e-mail from our website. This can seriously reduce the functionality of our website! Your personal data will be sent securely, stored and accessed by Lightspeed. Lightspeed uses cookies and other internet technologies that make it clear whether e-mails are opened and read. Processed in addition
Lightspeed information about you as a recipient and the subject line of e-mails for improving the quality of service, this data is kept for 30 days. Lightspeed reserves the right to use your data for the further improvement of the services and to share information with third parties.

Office365
We use the services of Office365 for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent abuse, loss and corruption of your and our data as much as possible. Office365 has no access to our mailbox and we handle all our email traffic confidentially.

Payment processors

Rabobank Omnikassa / PayPal
To handle a (part of) the payments in our webshop, we use the platform of Rabobank Omnikassa and PayPal. This processes your name, address and residence details and your payment details such as your bank account or credit card number. This has taken appropriate technical and organizational measures to protect your personal data. The latter reserves the right to use your data to further improve the service and to share (anonymised) data with third parties. In the case of an application for a deferred payment (credit facility), it will share personal data and information regarding your financial position with credit rating agencies. All the above mentioned safeguards regarding the protection of your personal data also apply to the parts of their
services for which they engage third parties. This does not save your data for longer than allowed by the legal deadlines.

Reviews

WebwinkelKeur
We collect reviews via the platform of WebwinkelKeur. If you leave a review via WebwinkelKeur you are obliged to provide a name and e-mail address. WebwinkelKeur will share this information with us so that we can link the review to your order. WebwinkelKeur also publishes your name on your own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has
appropriate technical and organizational measures taken to protect your personal data.
WebwinkelKeur reserves the right to use third parties for the provision of services, for this we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.

Shipping and logistics

DPD / Trans-Mission
If you place an order with us, it is our job to have your package delivered to you. We use the services of DPD / Trans-Mission to carry out the deliveries. It is therefore necessary that we share your name, address and residence details with DPD / Trans-Mission. DPD / Trans-Mission uses this data only for the purpose of executing the agreement. In case DPD / Trans-Mission engages subcontractors, DPD / Trans-Mission also makes your data available to these parties.

External sales channels

Bol.com
We sell (a part of) our articles through the Bol.com platform. If you place an order via this platform, Bol.com will share your order and personal details with us. We use this information to process your order. We treat your information confidentially and have taken appropriate technical and organizational measures to protect your data against loss and unauthorized use.


Purpose of data processing

General purpose of the processing

We only use your data for the benefit of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share information with us and we use this information to contact you at a later date - other than at your request - we will ask you explicitly for this. Your information will not be shared with third parties, other than to comply with accounting and other administrative obligations.
These third parties have all been kept confidential on the basis of the agreement between them and us or an oath or legal obligation.

Automatically collected data

Data that is automatically collected by our website is processed with the aim of further improving our services. This information (eg your IP address, web browser and operating system) is not personal data.

Participation in tax and criminal investigation

In some cases, Eliassen Home & Garden Pleasure can be held on the basis of a legal obligation to share your data in connection with government tax or criminal investigations. In such a case, we are forced to share your data, but we will oppose this within the possibilities that the law offers us.

Retention periods

We keep your information as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also consider this as a request for forgiveness. On the basis of applicable administrative obligations, we have to keep invoices with your personal data, so we will keep this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and documents that we have produced in connection with your assignment.

Your rights

On the basis of the applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data that are processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, in order to prevent abuse, we will send copies and copies of your data only to your already known e-mail address. In the event that you wish to receive the data at another e-mail address or for example by post, we will ask you to identify yourself. We keep records of completed requests, in the case of a request for forgiveness we administer anonymous data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems.
You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data in the wrong way.

Right of inspection

You always have the right to inspect the data that we process or have processed that relate to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data with an overview of the processors who have this data, with the e-mail address known to us, stating the category under which we have stored this data.

Rectification right

You always have the right to have the data that we process or have processed that relate to your person or that can be traced back to this. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the details have been changed on the e-mail address known to us.

Right to restriction of processing

You always have the right to limit the data that we process or have related to your person or that can be traced back to you. You can submit a request to that effect to our privacy contact person.
You will receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data until you cancel the restriction will no longer be processed.

Right of transferability

You always have the right to have the data that we process or have processed and that relate to your person or that can be traced back to you, performed by another party. You can submit a request to that effect to our privacy contact person. You will receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all information about you that we have processed or that have been processed by us by other processors or third parties on the e-mail address known to us. In all likelihood, we will no longer be able to continue the service in such a case, because the secure linking of data files can then no longer be guaranteed.

Right of objection and other rights

In such cases you have the right to object to the processing of your personal data by or on behalf of Eliassen Home & Garden Pleasure. If you object, we will immediately stop the data processing pending the settlement of your objection. If your objection is well-founded, we will make copies and / or copies of data that we process or have made available to you and then permanently discontinue the processing.
You also have the right not to be subject to automated individual decision making or profiling. We do not process your data in such a way that this right applies. If you are of the opinion that this is the case, please contact our contact person for privacy matters.

Cookies

Google Analytics
Through our website, cookies are placed from the American company Google as part of the "Analytics" service. We use this service to track and get reports on how visitors use the website. This processor may be obliged to provide access to these data on the basis of applicable laws and regulations. We collect information about your browsing habits and share this information with Google. Google can interpret this information in conjunction with other datasets and thus track your movements on the internet. Google uses this information to offer, among other things, targeted advertisements (Adwords) and other Google services
and products.

Cookies from third parties

In the case that software solutions from third parties use cookies, this is stated in this privacy statement.

Changes to the privacy policy

We reserve the right to change our privacy policy at any time. On this page you will always find the most recent version. If the new privacy policy affects the way in which we process already collected data relating to you, we will notify you by e-mail.

Contact details

Eliassen Home & Garden Pleasure
Haarstraat 44
5324AP Ammerzoden
The Netherlands
T (073) 599-2869
E info@eliassen.nl

Contact person for privacy matters
Ad Eliassen

Please accept cookies to help us improve this website Is this OK? Yes No More on cookies »